1.             A user who placed an order on the website may cancel the transaction in accordance with the provisions of the Consumer Protection Law, 5741-1981 (hereinafter: "Consumer Protection Law"), the main points of which are detailed below.

1.1.             A user who made a transaction for the purchase of products on the website will be entitled to cancel the purchase of the products, from the day the transaction was made until 14 days from the day the products were received, or from the day the disclosure document was received (whichever is later).

1.2.             Notwithstanding the foregoing, a remote sale transaction of the following cannot be canceled:

1.2.1.                Perishable goods (including, food products, flowers, medicines, etc.);

1.2.2.                Accommodation, travel, leisure, or entertainment services - if the transaction cancellation date falls within 7 days, excluding rest days, prior to the date the service is to be provided;

1.2.3.                Information as defined in the Computers Law, 5755-1995;

1.2.4.                Goods manufactured specifically for the user as a result of the transaction;

1.2.5.                Goods that can be recorded, reproduced, or duplicated, whose original packaging has been opened by the user.

1.3.             If the user is a person with a disability, a senior citizen, or a new immigrant (as these terms are defined in the Consumer Protection Law), the user may cancel the transaction within 4 months from the day the transaction was made, from the day the products were received, or from the day the disclosure document was received (whichever is later), provided that the transaction involved a conversation between the Company and the user. The Company may request the user to present an appropriate certificate, all in accordance with the provisions of the Consumer Protection Law.

1.4.             If the user has the right to cancel the transaction according to the Consumer Protection Law, they can do so by sending a cancellation notice to the Company or a request to replace the products (together hereinafter: "The Notice") in one of the following ways:

1.4.1.                By phone: 055-9903739

1.4.2.                By email:   service@speedianceisrael.co.il

1.4.3.                By registered mail: 14 Rav Yiba Saba St., Beit Shemesh

1.4.4.                On the dedicated page on the website: Transaction Cancellation

1.5.             In the notice, the user will provide their full name and ID number, and if the cancellation is made by phone, the last four digits of the payment method must also be provided.

1.6.             If the user wishes to cancel the transaction after receiving the products, the user will return the products to the Company at their own expense, or via a courier on behalf of the Company, by prior arrangement and for an additional fee. If the user chooses to return the products via a courier on behalf of the Company, the user will coordinate the courier's arrival time with the Company. The courier delivery fee on behalf of the Company will be in accordance with the shipping policy. The Company may update the shipping fees as mentioned from time to time without prior notice.

1.7.             Notwithstanding the foregoing, if the cancellation was due to a defect or malfunction in the product and in accordance with the provisions of the Consumer Protection Law, the Company will collect the products from the place where they were delivered to the user. The user will coordinate the product collection time with the Company by contacting the Company as detailed in section 7.4 of the terms of use above.

1.8.             It is not possible to exchange or return a single item sold as part of a kit and/or set. Transaction cancellation will only be possible for the entire kit and/or set.

1.9.             The Company will refund the user within 14 days of receiving the notice, the portion of the transaction price paid by the user for the products and will cancel the charged amount.

1.10.           The Company will be entitled to charge the user a cancellation fee of 5% of the transaction price or NIS 100, whichever is lower, provided that the cancellation was not due to a defect or malfunction in the product and in accordance with the provisions of the Consumer Protection Law.  

1.11.           Transaction cancellation and refund will only be possible to the credit card used to place the order on the website.

1.12.           The user's right to cancel a transaction does not detract from the Company's right to claim damages in the event of a transaction cancellation and/or return of products if the Company finds that their value has decreased, including as a result of deterioration or change in their condition while in the user's possession.

1.13.           It is clarified that the provisions of this chapter apply only to remote sales transactions made through the website. Products purchased directly at the Company's branches are subject to the provisions of the Consumer Protection Law, 5741-1981, and the regulations enacted thereunder (including the Consumer Protection (Cancellation of Transaction) Regulations, 5771-2010), in accordance with the nature of the transaction and the purchased product.